Re:
my supervisor found out when the person told their supervisor. I cant just not say anything because the last person to talk with teh customer is responsible, all people that call in recieve a survey about their opinion of the help, and if its negative it is really bad, but because i was the last one to talk to them, it goes against me, regardless of if it was my fault. Not to mention that in this case we lost the customers data so they could end up suing us. And if i didnt say anything then it wouldnt of been found out, because not all of our calls are monitored. I was told that i should just report mistakes to my supervisor and let them handle it, which is fine with me. I was trying to help the guy yout, if he correctd his notes he wouldnt get in trouble, but if i told my supervisor first he would, so now i know that i should just be a snitch and not tell the people to correct mistakes b4 they get in trouble. Well more then likely ill still help out people that i know wont go complain about it, but this guy, he had better hope that he doesnt make mistakes and have his customer talk to me, cause ill go to my supervisor and get him in trouble. I am a top 5 tech at the site right now, so all the mangers and most of the supervisors recognize that i know what im doing and will listen to me, so the reverse happening where i make a mistake is unlikely.
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