Latest Letter sent to Canaca.com.
I'm sure by now that your tiring of hearing from me bitch and moan about my sites but I'm getting fed up. My members say the speed is all over the map as seen here:
http://www.lifesupporters.com/module...ewtopic&t=1348 here
http://www.lifesupporters.com/module...ewtopic&t=1297 and here
http://www.lifesupporters.com/module...ewtopic&t=1170 .
I do monitor webhost performance because I simply cannot be online 24/7 to ensure things are running properly. I ask my members keep me on top of the situation as well just so issues don't arise and snowball into something unmanageable. Quite honestly my sites have been performing inconsistently over the past few weeks and I'm tiring of complaining about it. A few mails ago you offered to move me to a different server and I think that's going to be the way to go. I need some closure to these issues (they do exist) and soon or I will be finding a new webhost.
I sincerely hope it doesn't come to that because I would love to stay with Canaca but my sites MUST have some consistency to them. I'm attempting to build a network of Family Friendly sites, not just a personal site, and thus need reliable webhosting. I also have future plans to use up some of my monthly bandwidth by possibly becoming a mirror for a few gaming communities and long loading pages isn't going to cut it I'm afraid.
Again, the problem is not at my end. My members range from Eastern Canada, around the US and even have some in Paris and Amsterdam, they all complain either in the forums, to my e-mail or by Private Message directly to me. I simply cannot continue not having any concrete answers to these questions. Please treat this with the utmost of seriousness because I am at my wits end here and if I can't get answers from Canaca I'll be forced to go somewhere where I can get my answers.
I sincerely hope it doesn't come to that.
Respectfully,
Ken
PS: I do apologize for the tone of the message but I really need to get across my frustration as accurately as possible.
http://www.lifesupporters.com/
Online community support forums for issues affecting children to adults.
Free registration, new members always welcome!
I really hope they can offer some concrete advice here because this is getting silly.