As one who totally understands the Computer Illiterates from the following; I don't feel entirely alone anymore
A customer couldn't get on the Internet:
Helpdesk: "Are you sure you used the right password?"
Customer: "Yes I'm sure. I saw my colleague do it."
Helpdesk: "Can you tell me what the password was?"
Customer: "Five stars."
Helpdesk: "What kind of computer do you have?"
Customer: "A white one."
Customer: "Hi, this is Ron. I can't get my diskette out."
Helpdesk: "Have you tried pushing the button?"
Customer: "Yes, sure, it's really stuck."
Helpdesk: "That doesn't sound good. I'll make a note."
Customer: "No...wait a minute...I handn't inserted it yet...it's still on my desk...Sorry..."
Helpdesk: "Click on the 'My Computer' icon to the left of the screen."
Customer: "Your left or my left?"
Helpdesk: "Good day. How may I help you?"
Male customer: "Hello, I can't print."
Helpdesk: "Would you click on start for me and..."
Customer: "Listen, pal; don't start getting technical on me! I'm not Bill Gates, you know!"
Customer" "Hi, good afternoon, this is Martha, I can't print. Every time I try, it says, 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it."
Customer: "I have problems printing in red."
Helpdesk: " Do you have a color printer?"
Customer: "Aaaah...Thank you."
Helpdesk: "Your password is the smaller 'a' as in apple, a capital 'V' as in Victor, and the number '7'."
Customer: "Is that '7' in capital letters?"
Helpdesk? "How may I help you?"
Customer: "I'm writing my first e-mail."
Helpdesk: "Okay, and what seems to be the problem?"
Customer: "Well, I have the letter 'a' in the address, but how do I get the circle around it?"